Wu Yi Source - Wi-Yu Source & insider secret tips

Mar 14, 2009
review #146333

They are a scam. I bought tea, cancelled my membership...then they say I signed up for some other membership, and they have been charging my card "web access" & "membership fees" for 4 mos. now.

I just got off the phone w/ the co. that they say I signed up w/ (some insider secret tip co.) They conveniently couldn't "find my acct. w/ them" (yet they were still charging my card). After trying to locate me by name, phone #, & e mail address...they had the nerve to ask me to give them my credit card #........

Wi-yu source is a scam - and I too will now have to cancel my credit card because they won't stop charging.

After posting here...I am off to the better business bureau, and call KCRA call 3. I am beyond pissed.

acc12c4
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molly

Jan 11, 2010

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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