Kathy S Rxr
map-marker Pardeeville, Wisconsin

False statements concerning weight loss-can't get refund

I received a free trial of tea from Wu-Yi Diet Tea.(June 24,08)Also Living Lean(June 24,08) Used it for a month. Didn't work. I have tried to cancel both orders. Wu-Yi Diet Teas keeps taking it out of my checking account. Order#237****. One email is teahelp@***.com Doesn't exist. Phone#(866449****) is always busy. I just need a refund for June,July,Aug and Sept of 2008.Refund: Tea $29.95 Living Lean(never received)$19.95 I need a reply by 9-20-08. I received a email from Wu-yi source. This is not the same company. The man on the email that I received the tea from is Jesse Willams. This company does sell tea. I have tried to cancel I have sent back the tea and have canceled the order of the tea and from Living Lean. The company has not responded to any of my emails and phone calls.
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Loss:
$159
2 comments
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

Guest

It's a scam and no one needs to ever give them any of your information because once they have it they will continue to put charges against you so beware and stay away from Wu-Yi because they are nothing but SCAM ARTISTS. PASS THE WORD.

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Anonymous
map-marker Tel Aviv, Tel Aviv

Free sample? now they say there is no free tea, only free feriod!

Don't order from this company, as they have good marketing, however once you give your credit card they charge you whenever they want and how much they want. They promise free sample, but this is to get your comittment (in small letters and in words, not numbers) so you don't pay atttention. There is no free sample like you think , you get monthly supply right away and you pay for everything. So it is a comittment for 60 bags - 1 package every month, be careful, there are no free gifts from this company, watch your credti card for the charges
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1 comment
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

Anonymous
map-marker Wappingers Falls, New York

Made unauthorized charges to my credit card

After ordering the tea and tasting one portion I returned it for a refund. I did receive a refund, but a month later my account was charged $14.95. When I called my bank they informed me that this was a recurring charge which could not be blocked because I had willingly given them my credit card information. It is next to impossible to reach them by phone but I will keep trying. I was *** to believe the hype and now I am literally paying for it. Don't be fooled. Don't purchase this tea.......it's a sleazy operation.
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2 comments
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern.

Thanks,

Guest

I called 866-449-**** to complain about an unauthorized charge on my account and they have no record of me - even tho i ordered the trial order for $4.95. This number is different that it appears on your bank statement. The other number just leaves you on hold...

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Anonymous
map-marker Oxford, England

Wu-yi tea

Total scam never order and please help me get my money back as I am still trying to cancel the order and no luck as the packets keep coming and my credit card is still being charged. I will not even bother to try the rest as I was feeling bad not trying for more months. Now that the credit card is charged without my authority. I would like this to stop at once or I will have to take legal action. Can we all do that for such scams? If any one is taking legal action please do let me know.
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Loss:
$250
ccmecc
map-marker Detroit, Michigan

They scamed me over $60.00

This company is a scam my wife ordered tea that was suppose to be free. They said just pay the shipping of a few dollars they kept on charging our card over and over after we cancelled with them. We called them to tell them that we canceled before the 14 days were over they denied that until I threatened to file an affidavit of fraud with the bank on them if I don't get my refund I still lost money from the overdraft fees they caused me. Do not order from them you can buy same tea from a health store at a fraction of what they charge.
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2 comments
Guest

Hello, If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered.

There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site. You can talk to customer support seven days a week.

Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.comYour satisfaction is our number one concern.Thanks,

Guest

Please let me know what I need to do?!?!?!! They are currently doing this to me and mailed in my return over 3 weeks ago!!

I was very precise when mailing it and am confident that they have the package. Please help me!

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Anonymous
map-marker Los Angeles, California

Wu-Yu tea. Hard to cancel

Remember Lucy and the chocolate candy conveyor belt skit? That's how I feel. No mater what i DO, the &*&%#$@ keeps coming along with a bill.
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1 comment
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

Anonymous
map-marker Toronto, Ontario

I cant believe this

Is there not something we can do about this.. they scamed me on my boyfriends Credit card. I thought i was oredering tea , then found out i was signed up to some b.s. tips thing, i canceled 2 x, now this morning we find out the took 60 more $ of his card. How do I stop this??? please help, did anyone ever get there money back.......???? I am never ordering on line again, first time and bad experiance. What about the better business burrow????? Man I am pissed. not to mention how pissed the boyfriend is. Credit card company will not reverse this. I dont know where to go from here.
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1 comment
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

cfetters F
map-marker Pittsburgh, Pennsylvania

Unauthorized withdraw

I ordered this tea product from Wu-Yi Source.com. I did the 14 day free trial and cancelled my membership because it made me so sick. I returned it within the allotted time I was given but they with drew the money from my account anyways. I contacted them and they saud that they were refunding me the $59.95 that they removed from my account, but in taking the money without my permission they overdrew my account. Well I guess that I am going to have to file a major complaint and let my bank know that this company took the money without authorization so the bank can file charges against them. This company is a scam. If I could make any suggestion- STAY AWAY!
View full review
Loss:
$96
1 comment
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern.

Thanks,

Anonymous
map-marker Reston, Virginia

I am not only pissed, I am extremely disappointed in the news media!

I can't believe Oprah and Rachel Ray has endorsed Wu-YiSource Tea! I purchased the trial. When I opened it and read the booklet that came with it, it states that it only works if you follow the 1200 calorie a day diet they recommend and you also have to follow the exercise program that they lay out for you. Think about that for a minute - if you follow the 1200 calorie diet and exercise for one hour every day, do you really need the tea? The answer to that is NO. This is not what the website promises.
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2 comments
Guest

Hello, If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered.

There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site. You can talk to customer support seven days a week.

Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.comYour satisfaction is our number one concern.Thanks,

Guest

I have spent a fortune on different diet aids and have finally found something that works!!!! Eat less, move more and enjoy life.

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Eve S Dvl
map-marker Raleigh, North Carolina

Wu-Yi Tea does NOT help lose weight!

For those of you who are wondering...Wu-Yi tea, which is Oolong tea, does NOT help in losing weight! Weight is considered stored fat and there is nothing in tea that will help burn off stored fat! If you have nothing better to do than run back and forth to the bathroom with diarrhea, then drink it...the only thing it is going to do is cause dehydration, loose bowels and intestinal cramps. The company is really going to be pissed now that I've outed them and their product. Wu-Yi tea is OOLONG TEA! You can get it at GNC for $3.95 a box or even cheaper. Don't pay for a scam...running to the bathroom every 10 minutes does not equal weight loss!
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1 comment
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern.

Thanks,

Anonymous
map-marker London, England

Wu-yi tea, lean living thieves

If you are thinking of buying this product stop. You are doing it at your own risk. They do not provide anything that they promise other than the tea that doesnt really work. They take your money and promise a refund. Nothing is done. At the moment am thinking of joining a class action if that is what it takes to get my money back. They even charge for months in advance. What i thought was godsent turned out to be from ***. Below is the best i have gt from them and despite several emails and calls about my complaint, ive recieved promises no refund. And by the way, they are still deducting money from my account despie the cancellation number provided. 30/06/08 00:59 Please wait for a site operator to respond. You are now chatting with 'Ricky' Ricky: Welcome to Wu-Yi Source, I hope you have had a great day so far. I am happy to assist you with any questions you might have regarding the tea, which has helped countless people around the globe. you: Hi Ricky Ricky: Hello, how may I assist you? you: My name is Ivy Ricky: Ok. you: i ordered tea from your company in May 2008 you: the promised $4 trial , i ended up paying £15.50 and £13 all in the same month. you: how can i trust your company again Ricky: Could you please provide me with your full name and email address, so that I can pull up your details? you: Ivy Byaruhanga you: byaruhangaivy@***.co.uk Ricky: Ok, please provide me a minute, while I locate your transaction. you: i have a receipt of $25.95 with S& H , so how do i truely get charged this much? Ricky: We have charged $26.95 on May 19, 2008, for the shipping and handling. Ricky: $ 29.95 on Jun 09, 2008 for the product, you already received as trial. Ricky: $ 34.90 on Jun 23, 2008 and sent you 3 months supply to you. Ricky: Your two charges (2 installments) are still pending, one $ 29.95 on Jul 23, 2008 Ricky: And, $29.95 on Aug 23, 2008 you: 15.60 ------------------- 11/06/08 13.60 -----------------------25/05/08 .66---------------------------- 23/05/08 lean living 1.06 ------------------------- 21/05/08 you: I have never got any 3 months supply Ricky: If you have any questions regarding Living Lean, please call at # 186*-396-**** for their support. you: i have only received one months supply Ricky: Here is the tracking for your shipment 1Z59663F670097****. Ricky: You can use the above Tracking ID to track your order at www.ups.com Ricky: For Canadian customers, please check it on www.canadapost.ca you: yes i have also talked to lean living a few minutes ago Ricky: Ok. you: they too charged me £18 for $19.50 you: They insist on only repaying $19.50 instead of my £18. Ricky: You have been charged $19.95 for Living Lean. Ricky: Please call them on the given number. you: Your company shares details with them, therefore, its your company i partially blame for any descripancy Ricky: Sorry for the inconvenience, But, We have clearly mentioned everything in our terms and conditions that who order Wu-Yi Tea automatically get enrolled in the LivingLean program as well.
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bluejulie
map-marker Los Angeles, California

Livelifelean deducted 19.95 from my bank,ididnt buy anything,cancelled wiyu

I never had any products from livelifelean and the got into my bank acccount thru wiyu. This is very scary that a company can access my acount when I hadnt purchased anything from them. WiYu credited some tea that I sent back. I've neverr had a problem like this ever. I'm calling wiyu or the 800 # on the bill. I dont need livvelifelean, I'm actually too thin for my heighth, and am trying to put weight on. Just finished a big bowl of pasta, corn, and a hamburger. I'm so glad I went on line to see I'm not alone on this.
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2 comments
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

Guest

I also am having this problem,I had to finally cancel my card because they will not stop charging me,telling me I have subscribed to other programs when I never did,they say it's in their agreement. Well..that's bull I wnet thru it with a fine tooth comb,it's not there. Cancel your cards or report them stolen and then maybe they will stop already!!

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Kim L Yyz
map-marker Toms River, New Jersey

Wu-Yi Scam

Do not use this company. I have cancelled 3 times via email (as they request) and they are still charging me 3 months later. I actually cancel 4 days after the original purchase. The best is now i am being charged and they aren't even shipping me the product! I will be reporting them to the BBB! Do not use this Company!! They are basically just stealing from the consumer. Someone should stop this. I really don't know who to contact at this point. Now i have to cancel my card. P.S the tea doesn't even work
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4 comments
Guest

Hello, If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered.

There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site. You can talk to customer support seven days a week.

Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.comYour satisfaction is our number one concern.Thanks,

Guest

I have also been charged on in my checking account and they won't refund me anything nor the overdraft fees at which my bank account has incurred. They hung up on me in the middle of my complaint. I was extremely disappointed in the bad customer service.

Guest

Ditto. I found even my credit card would not back me up on their charges because they provide inadequate documentation. I had to cancel my credit card to avoid further monthly charges.

Guest

Thanks for the posting - I almost bought their product however stopped right before I added my bank account info and clicked purchase.

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Anonymous
map-marker Manchester, England

Since i cancelled with WU- YI they have continued taking money from my credit card since last year

I was unaware that wu-yi or what ever there called were linked to living lean. The product they have sent me namely herbal chinese tea have stopped so i dont understand why they keeping charging my card each month. I may have to get a solictor involved in this as these people are taking the *** and they dont know who there messing with. I have notified my bank who have stated that i may have to cancel my current card which im not happy about The particular product i purchased occured in january 08 ie herbal tea wayne williams
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1 comment
neskeshia

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

Anonymous
map-marker Boston, Massachusetts

False claim

All the advice contained within the Wu-Yi Tea pamphlets is the same, time-tested sensible way to lose weight advocated by docters, and other experts, etc., I have lost weight this way in the past more than once, without drinking any tea. The label claims that the tea has "natural apple flavor" which is completely undetectable. By the way, I didn't find the taste very appealing but that is beside the point. Honestly, with all the toxic horror stories about products coming from China, I am wondering what this tea has been sprayed with. How can these people seriously claim their tea has any weight loss benefit? Any thoughts, ideas or comments appreciated-- I just got off the phone with one of their reps, and she promised me a full refund. Hmmmm. Let's see what happens.
View full review
Loss:
$59
1 comment
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern.

Thanks,

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