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1.5
Details
Wu Yi Source - Customer Service
Wu Yi Source - Customer Service
Wu Yi Source - Customer Service
Wu Yi Source - Customer Service
Worst company/product and customer service ever!!! It has been over a month of emails to receive a replacement camera. 1 month after receiving my camera the LCD screen stopped showing the camera feed, after a month of emails with support asking if the issue could be...
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Review
#1301347 Review #1301347 is a subjective opinion of poster.
Service
Wu Yi Source Customer Care
Pros
  • Would help
Reason of review
Poor customer service
Loss
$340
Preferred solution
Camera before the 15th august 2018 - as promised

Wu Yi Source in Mount Laurel, New Jersey - Wish to buy Wu-Yi Source tea

2.1
Details
I was trying to buy some Wu-Yi source tea and no one answered the phone. It’s sad, because my husband bought this tea a long time ago, and he has been looking for it at local retailers for years. Did they just wipe away from the face of the earth? Too bad..... this would have been great tea to add to our other teas.
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Review
#1229899 Review #1229899 is a subjective opinion of poster.
Service
Wu Yi Source Customer Care
Reason of review
No answer.
Hi I ordered just the tea and the WuYi Source people out of Pickering, Ontario sent me some diet pills too. They did this three months in a row even though I declined, and sent them back their product. They owe me three months at $87.62 dollars per month credit back...
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Review
#175473 Review #175473 is a subjective opinion of poster.
Wu-Yi Source Tea can be purchased at Grocery Outlet at $1.00 for two boxes. The boxes are red, say not for grocery sale, and hold 100 tea bags each. Fancy yellow bow inside fancy packaging...It's just a very weak Oolong tea... Comes with small brochure about "Pure...
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7 comments
Anonymous
#1219218

bought the same stuff in 2013, in the red box, at a discount grocer in hartford, al at 3 for a dollar, 60 bags per box and dated 2008. after drinking the stuff, i went back and bought all they had left.

i missed out on the scam and had no dealing with the company, but i really enjoy the tea. don't see any other benefit except you can make three cups of tea from one bag and it will taste the same.

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Review
#158836 Review #158836 is a subjective opinion of poster.

Wu Yi Source - Wuyi tea

Wuyi tea is a scam it doesnt work and they have this thing about making unauthorised debits fro your account, i have been duped ps becareful. They tell you that it does all sort of things and wont even let you know about the unauthorised debits, these so called weight loss tea called wuyi is total fake and does mot do anything. l recently made attempt to call them and they wont even pick up their calls. I have been cheated of over a £100 pounds and stuck with the fake tea. Just be warned as this tea is not true.
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6 comments
Anonymous
#88281

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

Anonymous
#76868

I just checked out Grocery Outlet and got mine for 99 cents a box...I had no idea that I was buying a weightloss tea though...I just like oolong tea as well...I hope it at least tastes good.

Anonymous
#76141

Norcal is right. Grocery Outlet has a box of 60 for $2.49. Get it while the gettins good.

Anonymous
#73825

I think the only way to stop it, is to call your credit card company and let them put a stop charges from it.

Anonymous
#73819

sORRY to hear about your situation here. I just happen to buy this WuYi Source.

Don't care whether it's the real one or not, it's just that I like Oolong Tea.

If you have the Grocery Outlet store in your area, just check them out.

Anonymous
#72957

How do i cancel it? It says the phone number on the box is not a valid number. Mine was from Wu-Yi Source.

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Review
#150855 Review #150855 is a subjective opinion of poster.
Loss
$100
YES! This Wu-Yi company is definitely a scam! I received our box of tea on June 2, 2009. On the box, it has a stop sign on 3 sides of the box. It warns you to NOT open the box or break the seal until we called a number, which does not exist! We got the idea to call...
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3 comments
thelma
#94195

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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Review
#149535 Review #149535 is a subjective opinion of poster.

Wu Yi Source in Auckland, Auckland - I'm SO Embarrassed I fell for the Wu-Yi SCAM!

Everything about this scam has been detailed in numerous other complaints; I'm just adding mine to the pile. I accept the fact that I missed the "small print" (extremely deceptive, well-designed website indeed - caught me at a "weak point" in online shopping bliss!), but my main gripe is about how I requested the extra "membership" charges be cancelled in January, and despite a reply insisting they HAD cancelled and I'd (quote) "see no further charges", it's 4 months later and I'm still being charged! Despite another written request in which I directly quoted their earlier promise, the response was typically cold and robotic - this time by a different rep ("Gary", old pal) who gave me 2 phone numbers to call. Of course both these numbers are invalid. While I'll live & learn regarding these scam tactics, I'm most pissed about these guys personally telling me in WRITING that my membership would be cancelled, when they obviously had no intention of cancelling anything. It was an outright lie and they shouldn't get away with it.
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2 comments
Felicia
#103535

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

Anonymous
#59320

the number to call is 1866.989.8949

and it is listed on the webpage. i had no problem getting hold of anyone mon-fri 9am-5pm est.

the question is have you lost the weight drinking the tea?

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Review
#148785 Review #148785 is a subjective opinion of poster.

Wu Yi Source in Woking, England - Wuyi source - Fraud

I accepted an offer for a trial of the WuYi tea asking only for P&P payment. Following on from this I received the team which I stopped using after two weeks due to headaches. A couple of weeks later I received a further two months supply and contacted the company immediately. I also discovered that a total of £131.27 worth of unauthorised payments were taken from my credit card. I was informed that the order will be cancelled and given instructions to return my order to a UK address, Bedrord MK41 0QB - requesting that I insure the goods and obtain a tracking number. After following all the instructions to cancel and return the tea unused (next day delivery on the 7/4/09) my credit card is still not refunded for anauthorised payments collected. I was advised that my account will be refunded within two weeks of returning the goods. I am now unable to locate the UK number and disgusted at thie Company.
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3 comments
Anonymous
#88274

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

Anonymous
#88272

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

Anonymous
#77711

me too ! what do we do now though?

I can't believe that someone can continue to take money out of a bank account without permission.

Is there nothing we can do to stop them doing that?

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Review
#148329 Review #148329 is a subjective opinion of poster.

Wu Yi Source in Lancaster, England - Wu-Yi tea

I signed up for free trial with Wu-Yi diet tea and pills. I discpvered when I received my bank statement they have already charged me twice, they have taken nearly £60 from my account. The products made me feel really sick so I want to send them back but don't know where. I feel really ***. I cannot contact them to cancel as their telephone numbers are bogus. Can someone help me. I cannot find any way to get in touch with these scammers. IIf anyone knows what I should do before they take any more money from me please get in touch!!!!
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1 comment
Anonymous
#88201

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

Review
#147952 Review #147952 is a subjective opinion of poster.

Wu Yi Source is a SCAM

I heard that oolong tea may help with weight loss. I searched online and found Wu Yi source tea. They had listed a free trial with $4.95 shipping and handling. I checked the website for any "catches." I received the box of tea (60 bags). It didn't seem to make much of a difference, no weight loss whatsoever. I ordered the tea in August 2008. Two months later, I found that they were attempting to bill my credit card $59.95 at the end of September and beginning of October. As I was disputing with the credit card company, three more charges of $59.95 went through. The phone number associated with the company was a recording with no answering service. I contacted the company on their website, on two occasions, Wu Yi Source tea promised a refund. In the end, I was out $180 and NO tea.
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2 comments
thelma
#100732

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

Anonymous
#56006

WOW, you can get Oolong tea at any supermarket. I know, I drink it. I have looked into different sites and oolong tea is oolong tea no matter where you get it.

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Review
#147605 Review #147605 is a subjective opinion of poster.
Loss
$185

Contact Wu Yi Source Customer Service

Mailing Address:
Mark Adamson - Manager
5300 Ontario Mills Parkway, Suite 400
Ontario, Canada  91764
Phone:
(866) 449-5567
All Wu Yi Source Contacts

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Wu Yi Source in Santa Clara, California - Wu yi tea source is a scam!

For those of you who don't know, WU-YI TEA SOURCE IS A SCAM! They have been charging my account for months now because I cannot get a hold of their customer service its just all computer! *** THIS DO NO BUY WU YI TEA SOURCE ITS ALL ***..HOPE YOU ALL GO TO *** ***! I AM GOING TO FIND YOU AND SUE YOUR COMPANY FOR THIS REDICULOUS SCAM!! MY TOP LAWYERS ARE ON THEIR WAY TO FIND YOU ***! They have been charging my account for 59.95 plus more for something they even haven't sent me! i haven't received anything!Only the first 2 months they have but the rest they have just been charging my card for nothing! Shame on you people.Shove that tea that don't even work up your *** GO TO *** ***!
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2 comments
Anonymous
#106811

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

Anonymous
#54247

this company is a scam. I have tried several times calling their customer services desk to have them stop charging my credit card with no luck. In the end I have filed a complaint with Credit Card Fraud.

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Review
#146533 Review #146533 is a subjective opinion of poster.