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4 comments

Do not use this company.I have cancelled 3 times via email (as they request) and they are still charging me 3 months later.

I actually cancel 4 days after the original purchase. The best is now i am being charged and they aren't even shipping me the product! I will be reporting them to the BBB!

Do not use this Company!! They are basically just stealing from the consumer.

Someone should stop this.

I really don't know who to contact at this point.Now i have to cancel my card.

P.S the tea doesn't even work

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Anonymous
#106852

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern.

Thanks,

Anonymous
#41762

I have also been charged on in my checking account and they won't refund me anything nor the overdraft fees at which my bank account has incurred. They hung up on me in the middle of my complaint. I was extremely disappointed in the bad customer service.

Anonymous
#31874

Ditto. I found even my credit card would not back me up on their charges because they provide inadequate documentation. I had to cancel my credit card to avoid further monthly charges.

Anonymous
#30479

Thanks for the posting - I almost bought their product however stopped right before I added my bank account info and clicked purchase.

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