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3 comments

I ordered the "Free Trial" was charged for Lean Living and a box of the tea within 2 weeks. The Wu-Yi Source website conflicts with 2 free trials, a 30 day and a 60 day. I called to get my money back, the operator said I had to return the unused portion and when it had been received, I would get my refund. This is not a free 30 or 60 day trial.

When I pushed the issue with the operator, she said that I could email the tracking number of the product return and they would credit it based upon that number. It seems like a scam. What are they doing with unused product - reselling it?

Don't trust this site.

Monetary Loss: $29.

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Anonymous
#88894

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

Anonymous
Eton Wick, England, United Kingdom #88534

If you are concerned with customer satisfaction,please credit back the charges to my account. Full credit for all product will be appreciated. The product did not work.

Victoria Salomon

Anonymous
#88269

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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