4 comments

I ordered the free 30 day trial of tea for 4.95 and the day after the order was placed I get this long email informing me after 14 days after the order is initially mailed I will be billed 59.95 plus 4.95 per month unless I call and cancel and return any unused product back with a mailing number proving I mailed it! The offer is for a 30 day supply of tea period.Once you accept the so called free trial they add on all this extra stuff you never asked for then want to bill you for it!

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heleen
#90753

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

Anonymous
#89928

Interseting...I received TWO packages of tea from this company last summer...which I never ordered, and frankly, didnt trust that it wasnt poisoned or something, so threw them both away, one of them without even opening to see what was in package.

Probably legit...may never know...but would never give them a bank number after this above post anyhow.

Anonymous
#89922

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

Anonymous
#30384

I too ordered the free trial BUT I sent it back before the trial was over and they canceled my membership or so I thought then about 2 weeks later they took $4.95 and $9.95 out of my bank account for what I still don't understand what for but I called them up and gave them what for I was not a happy camper because I was on vacation in Calif and I live in illinois and this transaction caused my bank to go into overdraw and I had no way to get to my bank but as luck would have it I did find a branch a ways away from whwere I was staying but this whole thing if there was not a bank of mine here somewhere would have cost me $154.00 for them taking 14.90 out of my bank without my permission.

Thank you very much

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