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I placed my order for Wu Yi tea, but then changed my mind 10 minutes later.I called them to cancel, but of course they could only guarantee that future orders would be cancelled and I still may receive the tea anyway because their warehouse "works so fast".

I got the tea and also I was signed up for other services and was now getting charged for them 7 days later! When I called them to find out what charges these were, they told me I had to call 2 other numbers because I must have signed up for those services to.

It's a complete scam.Complain to all and call Better Business Bureau.

Monetary Loss: $40.

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Anonymous
#94818

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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