Sarepta, Louisiana
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1 comment

I, too, tried cancelling the WUYI

Tea three times but was still charged for tea I didn't receive and the living lean coaching deal that I had been led to believe was free.

I called Chase CC customer disputes and explained. They're helping by crediting my account and investigating them.

I "live chatted" with WuYiTea online and threatened to contact CO Attorney General if my card was charged again.

I called Chase, again, to apprise them of my call results with WuYiTea. Chase informed me they would receive a FINE after all this cancelling by me and Chase! WE'LL SEE!!!!

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Anonymous
#88310

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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